At Marzimart.com, we strive to provide you with high-quality products and excellent service. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
A. Eligibility for Returns
You can return items under the following conditions:
The return request is initiated within 1 days of receiving the order.
The item is unused, unworn, and in its original condition with all tags, packaging, and accessories intact.
The product is not a final sale, clearance, or non-returnable item (e.g., perishable goods, personal care items).
B. Non-Returnable Items
The following items cannot be returned:
Items purchased during flash sales or promotions marked as “non-refundable”
Gift cards or downloadable software products
Personal hygiene products (if unsealed)
2. Return Process
To initiate a return:
1. Contact Us
Email us at [bsarbeswar1@gmail.com](mailto:bsarbeswar1@gmail.com) with your order number and reason for return.
2. Return Approval:
Our team will review your request and provide further instructions, including the return shipping address.
3. Shipping the Item:
You are responsible for the return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return is received.
3. Refunds
A. Refund Eligibility
Once we receive and inspect your returned item, we will process your refund if:
The item meets the return eligibility conditions.
There are no signs of use, damage, or alterations.
B. Refund Method
Refunds will be credited to your original payment method within 5 business days.
If you paid via COD (Cash on Delivery), we will issue a refund via bank transfer or store credit.
C. Partial Refunds
In some cases, only partial refunds may be granted:
Items with obvious signs of use.
Products missing parts or packaging.
Returns requested beyond the return window.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at [bsarbeswar1@gmail.com](mailto:bsarbeswar1@gmail.com) with photos of the defective product.
5. Late or Missing Refunds
If you haven’t received a refund:
Check your bank account or payment method again.
Contact your bank or credit card provider, as refunds may take time to process.
If you still haven’t received your refund after 5 days, contact us.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Email us within one days of delivery with photos of the product.
We will arrange for a replacement or issue a full refund at no additional cost.
7. Contact Us
For any return or refund inquiries, reach out to us:
Email: [bsarbeswar1@gmail.com](mailto:bsarbeswar1@gmail.com)
Website: [Marzimart.com](https://www.marzimart.com)